Elements and Performance Criteria
- Prepare for vehicle assessment
- Inspect vehicle
- Vehicle assessment process is determined and followed
- Vehicle to be inspected is located
- Workplace policies and procedures, safety requirements and workplace environmental practices and policies are read and complied with
- Vehicle is inspected to ensure compliance with insurance claim requirements in line with compliance requirements
- Preferred dismantling and inspection methods are determined that conform to workplace policies and procedures and vehicle manufacturer, component supplier, and legal requirements
- Dismantling and inspection methods are communicated to repair estimator
- Damage and faults to vehicle system and components are determined
- Required outsourcing to specialist services is determined
- Determine vehicle repair action
- Preferred repair method for vehicle system and components is selected that conforms to vehicle workplace policies and procedures and vehicle manufacturer, component supplier, and legal requirements
- Preferred repair methods for paint, trim and accessories are selected that conform to workplace policies and procedures and vehicle manufacturer, component supplier, and legal requirements
- Job procedures are determined that use exchanged or recycled parts as appropriate
- Repair methods are communicated and agreed with repairer and/or specialist services
- Estimated cost of repairs is calculated
- Settlement action is decided
- Calculate total loss value
- Complete post-assessment documentation
- Written-Off Vehicles Register (WOVR) information is completed according to relevant state or territory regulations, and workplace policies and procedures
- Vehicle assessment report is completed, including recommended settlement
- WOVR entry information and vehicle assessment report are submitted according to workplace policies and procedures